Frequently Asked Questions

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Support Coordination under the NDIS involves a dedicated Coordinator of Support who helps participants use their NDIS plan to achieve their goals. This role is essential for guiding individuals through the complexities of the NDIS and ensuring they make the most of their support.

 Your support coordinator should work with you, your family and carers to:

• explore different ways you can exercise your choice and control.
• help you communicate about how you prefer your supports to be delivered.
• find providers who can meet your needs.
• create opportunities for you to do these activities more independently.

Eligibility for support coordination is established during your NDIS planning meeting. Typically, it is available if it is included in your NDIS plan and is particularly recommended for individuals with complex needs or multiple supports. The National Disability Insurance Agency evaluates your needs based on what is considered reasonable and necessary for you.

The frequency of meetings with your support coordinator is based on your specific needs and the conditions of your funding. These meetings can be conducted via phone, in person, or through Zoom, and may vary from regular check-ins to occasional updates, depending on the progress of your plan.